During a shocking encounter, Republican Representative Dan Crenshaw of Texas said that United Airlines had grabbed his dog without his permission and threatened him.
According to Crenshaw’s social media accounts, his wife was informed that their two little dogs could not fly as they traveled to meet him with their baby daughter, his mother-in-law, and their two small dogs. Crenshaw stated that the agent tried to remove Joey, one of the dogs, from the carrier.
United has acknowledged that they reached out to Crenshaw to find a mutually agreeable solution to his concerns and fully support their staff, who were following United’s regulations regarding in-cabin pets to protect his dog.
Crenshaw uploaded a video of the encounter on X to verify his side of the story.
Meeting with Phillip Griffith, United’s VP of airport operations, he allegedly gave Crenshaw a different account of what happened than what the congressman had described. Griffith allegedly informed Crenshaw that his wife was agitated and handsy, but his agent was serene, her hands clasped together.
After things got heated at the meeting, Griffith allegedly said he deals with “people like the Crenshaws” all the time.
As the argument escalated, Griffith allegedly said, “I’m gonna end this real quickly,” presumably in response to Crenshaw’s question about whether Griffith was “threatening” him,
Griffith told Crenshaw, “Don’t play.” Following several more exchanges, Griffith said the meeting was ending.
After the video ended, Crenshaw wanted to know whether United’s policy was to take people’s dogs and belongings without their permission.
Crenshaw said the surveillance video of the encounter shows that his wife accurately portrayed the incident and that United Airlines lied.
The congressman wanted to know whether United’s policy was to take people’s dogs and belongings without their permission.
A Republican from Illinois named Adam Kinzinger responded to Crenshaw’s video on X, saying that it infuriated him.
